We do-not accept returns on chemicals.  Please be sure to check your order and make sure it matches the packing slip in the box.  If there is an issue with your shipment contact us within 15 days of your original purchase so we may correct the error.  We will accept returns on un-used accessories in their orginal condition and packaging.  Refunds will be credited to the same card authorized at the time of your purchase less a 25% restocking fee.Your refund will be made once we have received and verified the condition of your return. 

You must contact us prior to making a return so we may provide you with an RA (return authorization); we do not accept un-authorized returns. Return Authorizations become void after 30 days of their issuance. 

All hazardous material returns must comply with and be performed by qualified personnel under Department of Transportation regulations (49 CFR).

If your shipment is damaged in transit you will need to contact the carrier to make your claim.All orders are shipped Prepaid, FOB (Free On Board) ArtChemicals.com, San Leandro, CA.

If you have any questions or a return please contact us at mark@ArtChemicals.com or call 510-637-8707.